FAQ - Fequently Asked Question
How long until my smoking shelter ships?
The lead time (the time it takes to manufacture, and properly prepare your modular structure) takes approximately 10-14 working days, depending on the size of the sturcture and order, from the moment your payment and order clear our processing department.
How are your smoking shelters shipped?
All our smoking shelters are prefabricated in our factory, packaged, and shipped in wood crates via freight carrier.
What are your shipping capabilities?
We can ship throughout all 50 states, plus Canada and Mexico.
Does BuyMod provide unloading/manpower of materials when it has reached its destination?
No, this is the responsibility of the customer.
How long does it generally take to install a smoking shelter? [PDF Instructions]
It should only take 2 semi-skilled people about 2-3 hours to install an 8' x 6' 3-sided smoking shelter. Assembly instructions and all hardware are included.
What kind of foundation does a smoking shelter need to be installed on?
Smoking shelters should be installed on concrete for secure anchoring. Ideally, a concrete pad about 4 inches in thickness. Pad should be at least 6 inches bigger than size of shelter.
How is the shelter attached to the concrete?
Smoking shelters should be anchored to the concrete using supplied 1/2” concrete anchor bolts.
Are you smoking shelters made for all weather conditions?
Yes, our smoking shelters are built durable enough to withstand the most adverse weather conditions. We use polycarbonate lexan panels, powder coat our steel frames, and use a heavy-duty panel roof system.
Do your shelters come with a warranty?
We warranty our shelters for 1 full year against defective parts and workmanship.
Can you customize your shelters?
Yes we can. Just email us your specifications to firstname.lastname@example.org and we will review your request and email you pricing and details.
What should I do if my smoking shelter comes damaged?
Contact us by email at email@example.com and briefly explain the situation. We can then decide if part(s) can be replaced or if we need to send a complete new shelter.
What should I do if my smoking shelter is missing parts?
Contact us by email at firstname.lastname@example.org and briefly explain the situation.
How long will it take for my smoking shelter to arrive?
Smoking shelters will take anywhere from 10-14 working days to manufacture, depending on size, not including shipping time.
What should I do if I damage a part and need another one shipped out?
Contact us by email at email@example.com and briefly explain the situation. We will then promptly email or call you to work out details.